Return Policy
RETURNS
Sales on our Website:
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All sales are final. However, if your item arrives broken or damaged, we will gladly work with you to resolve the issue.
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Please review the following return guidelines:
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Damaged or Broken Items Only – We accept returns exclusively for items that arrive in damaged or defective condition. Items must be returned in new, unused condition to qualify. Returns for non-defective items are not accepted.
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5-Day Return Window – You must contact us within 5 days of receiving your order to initiate a return for a damaged or defective item.
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Return Authorization Required – All returns must be pre-approved. Please contact us before sending any item back. Unauthorized returns will not be accepted.
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Return Method – Returns may be completed by mail or in person at our store.
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Customer Covers Return Shipping – Return shipping costs and labels are the customer’s responsibility.
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Restocking Fee – A 15% restocking fee will be applied to all approved returns.
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No Exchanges – We do not offer exchanges at this time.
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Refunds – Refunds are processed within 14 days of receiving and inspecting your return.
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Shipping Fees Are Non-Refundable – Original shipping charges will not be refunded.
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We’re committed to ensuring your experience is a positive one. If your item arrives damaged or defective, please contact us promptly so we can assist you.
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Etsy Orders:
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For purchases made through our Etsy store, we accept returns only for items that arrive broken or damaged. All other sales are final.
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If your Etsy order arrives damaged, please retain all packaging and contact us as soon as possible so we can make it right.
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5-Day Return Window – You must contact us through the Etsy messaging system within 5 days of delivery to request a return for a damaged or broken item.
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New Condition Only – Returned items must be in new, unused condition and include all original packaging.
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Return Authorization Required – All returns must be pre-approved. Please wait for return instructions before shipping anything back. Unauthorized returns will not be accepted.
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Customer Covers Return Shipping – Buyers are responsible for return shipping costs and providing their own return label.
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No Exchanges – We do not offer product exchanges.
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Refunds – Refunds are processed within 14 days after we receive and inspect the return.
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Shipping Fees Are Non-Refundable – Original shipping charges are not eligible for refund.
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